Terms and conditions of sale
Last updated: 20 August 2026. This English translation is provided for convenience; in the event of any discrepancy, the French version prevails.
1. Seller
These terms govern the sale of gift vouchers on the website tignes-parapente.com by Nicolas Dupont, sole trader operating under the name Tignes Parapente, 1075 route de la Tour, 38420 Revel, France, SIRET 815 291 315 00019, phone +33 6 60 99 68 08, e-mail tignesparapente@gmail.com (hereinafter “Tignes Parapente”). Full details are given in the legal notice.
2. Purpose and acceptance
These terms and conditions of sale apply to every gift voucher order placed online on the website. Confirming an order constitutes full and unreserved acceptance of these terms, which the buyer acknowledges having read before payment.
3. Products and prices
Gift vouchers entitle the holder to a tandem paragliding flight from Tignes, according to the option chosen:
- Discovery Flight — €100
- Thrill Flight — €110
- Kids Flight (ages 6 to 10) — €95
Prices are in euros and are final: Tignes Parapente benefits from the VAT exemption for small businesses (article 293 B of the French General Tax Code), so VAT is neither charged nor recoverable. Tignes Parapente reserves the right to change its prices at any time; the applicable price is the one displayed when the order is placed. Group flights (5 people or more) are quoted individually and are not sold online.
4. Ordering and payment
The buyer chooses the option, enters the recipient's name, an optional personal message and their e-mail address, then proceeds to payment.
Payment is made by card only, through Stripe, a secure payment provider. Tignes Parapente never has access to the buyer's card details, which are sent directly to Stripe on an encrypted page. The order is only final once Stripe has confirmed payment.
5. Delivery of the gift voucher
The gift voucher is digital. It is sent as a PDF to the e-mail address given by the buyer, immediately after payment is confirmed. Each voucher carries a unique code and a QR code to check its authenticity.
If it is not received, the buyer should check their spam folder and then contact Tignes Parapente, who will send it again free of charge.
6. Validity of the voucher
The gift voucher is valid for 24 months from the date of purchase. This expiry date is printed on the voucher. After this period, it can no longer be used for a flight or refunded, unless Tignes Parapente chooses to make a goodwill gesture.
The voucher is personal to the recipient named when ordering. It can be used once only: it is marked “used” on the day of the flight after its QR code is scanned.
7. Booking the flight
The gift voucher is not a booking. The recipient must contact Tignes Parapente by phone on +33 6 60 99 68 08 to arrange a date, subject to availability and to the season during which the activity operates.
The flight is subject to the fitness requirements communicated before the flight (age, weight, ability to run a few steps at take-off, medical contraindications). It is the recipient's responsibility to make sure they meet these requirements before booking.
8. Cancellation for weather or safety reasons
Paragliding depends closely on the weather. The instructor, who alone decides on the safety of the flight, may cancel or postpone a flight at any time, including at the take-off site.
A cancellation decided by Tignes Parapente does not give rise to compensation: the flight is postponed to a later date and the validity of the voucher is extended accordingly. If no new date is possible, the voucher is refunded in full.
9. Cancellation by the recipient
A recipient who cannot keep an appointment must give at least 24 hours' notice; the flight is then postponed free of charge.
If the recipient does not show up without notice, the voucher is considered used and cannot be postponed or refunded.
10. Right of withdrawal
Consumer buyers have fourteen (14) days from purchase to exercise their right of withdrawal, in accordance with article L221-18 of the French Consumer Code, without having to give a reason or pay any costs.
To do so, simply send a clear request by e-mail to tignesparapente@gmail.com or by phone. The refund is made within fourteen days of receipt of the request, using the same means of payment as for the purchase.
The right of withdrawal can no longer be exercised once the voucher has been used for a flight. In addition, a leisure service provided on a specific date or during a specific period does not carry a right of withdrawal (article L221-28, 12° of the French Consumer Code): once the flight date has been agreed with the recipient, the cancellation terms of article 9 apply.
11. Loss, theft and forgery
Each voucher is electronically signed and can be checked via its QR code. A voucher whose authenticity cannot be established will be refused. If the PDF is lost, the buyer can ask for it to be sent again to the e-mail address used for the order.
12. Insurance and liability
Flights are conducted by state-qualified instructors and covered by the professional liability insurance mentioned in the legal notice. Recipients are advised to check the cover provided by their own personal accident insurance.
13. Personal data
The data collected when ordering (name, e-mail, recipient's name, message) is used only to issue the voucher, send it and track its use. It is kept for as long as necessary for these purposes and for accounting obligations, then deleted. It is never sold or passed on to third parties. Payment data is processed by Stripe and never passes through Tignes Parapente.
In accordance with the GDPR, everyone has the right to access, rectify, erase and object to the processing of their data, which can be exercised at tignesparapente@gmail.com.
14. Complaints and mediation
Any complaint can be sent to tignesparapente@gmail.com. In accordance with article L.612-1 of the French Consumer Code, consumers have the right to use a consumer mediator free of charge to settle a dispute amicably. The European online dispute resolution platform is available at ec.europa.eu/consumers/odr.
15. Governing law
These terms are governed by French law. If no amicable solution is found, the dispute will be brought before the competent court.